Shipping policy

Shipping Policy

Equine Plus Store

Last updated: March 10th, 2026

Overview

This Shipping Policy applies to orders placed through equineplus.store, the official ecommerce storefront operated by Vita Royal Products, Inc.

Our goal is to process and ship orders promptly while providing clear information about shipping methods and delivery expectations.

Order Processing

Orders placed through equineplus.store are typically processed within 1 business day.

Orders are processed Monday through Friday, excluding major holidays.

Orders placed on weekends or holidays are processed on the next business day.

Once an order has been processed and shipped, customers will receive a shipment confirmation email containing tracking information.

Shipping Origin

Orders are shipped from facilities operated by Vita Royal Products, Inc. within the United States.

Shipping Methods and Delivery Times

Shipping options and estimated delivery times are displayed at checkout.

Delivery times may vary depending on the shipping method selected and the destination address.

Estimated delivery times provided by shipping carriers are not guaranteed and may be affected by factors outside our control.

Shipping Costs

Shipping costs are calculated during the checkout process based on the shipping destination, package weight, and shipping method selected.

Customers will see the total shipping cost before completing their purchase.

Address Accuracy

Customers are responsible for providing accurate shipping information when placing an order.

Equine Plus Store is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.

International Shipping

Orders placed through equineplus.store are limited to domestic shipping within the United States.

International orders are not available through the online checkout. International shipping may be arranged separately by contacting Equine Plus Store by phone or customer support.

Customers placing international orders are responsible for any applicable customs duties, taxes, import fees, or other charges required by the destination country.

Shipping Delays

While we work to process and ship orders promptly, delays may occasionally occur due to circumstances beyond our control, including:

  • carrier delays

  • weather events

  • supply chain disruptions

  • high order volumes during peak periods

If a significant delay occurs, customers will be notified when possible.

Lost or Damaged Shipments

If a shipment appears to be lost or arrives damaged, please contact customer support as soon as possible so we can assist in resolving the issue.

Claims related to lost or damaged shipments may require coordination with the shipping carrier.

Order Tracking

Customers will receive a tracking number via email once their order has shipped.

Tracking information allows customers to monitor the progress of their shipment through the carrier’s website.

Contact Information

For questions about shipping or order status, please contact:

Equine Plus Store
Operated by Vita Royal Products, Inc.
Rapid City, South Dakota
United States

Customer Support
support@equineplus.store